Frequently Asked Questions (FAQs)

1. What is your exchange policy?

We offer a 7-day exchange from the date of delivery. Items must be unused, unwashed, and in their original packaging with all tags intact. For more details, please see our full Terms & Conditions.

2. How do I initiate an exchange?

To start an exchange, please contact our customer support team at contact@houseofsoraya.in or with your order number and the details of your request.

3. How should I care for my garment?

To ensure the longevity and quality of your Soraya garment, we highly recommend dry cleaning all our pieces. This will help preserve the intricate fabrics, embellishments, and design.

4. Do you ship internationally?

Currently, we only ship within India. 

5. How long will it take to receive my order?

We typically process and ship orders within 3-5 business days. Once shipped, delivery times may vary based on your location. You will receive a tracking number to monitor your package.