Terms & Conditions

1. Exchange Policy

We offer a 7-day exchange from the date your order is delivered. To be eligible for an exchange, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags intact.

To initiate an exchange, please follow the steps below:

Contact our customer support team at contact@houseofsoraya.in
 to request an exchange authorization.

Once authorized, securely pack your item and ship it back to us at the address provided. 

Once we receive and inspect your return, we will notify you of the approval or rejection of your exchange. If approved, your new item will be shipped within 5-7 business days.

Please Note:

Exchanges are subject to product availability.

Items purchased during a sale are not eligible for exchange.

Soraya reserves the right to refuse any exchange that does not meet the above requirements.

2. Shipping & Delivery

We aim to process and ship all orders within 3-5 business days.

Shipping times may vary depending on your location.

Soraya is not responsible for any lost, stolen, or damaged packages after they have been marked as delivered by the courier.

3. Product Care

To ensure the longevity and maintain the quality of your garment, we highly recommend dry cleaning the item. This will help preserve the intricate fabrics, embellishments, and overall integrity of the design.

4. Privacy Policy

We are committed to protecting your privacy. All personal information collected will be used solely for the purpose of processing your order and improving your shopping experience.

We will not share or sell your personal information to any third parties.

By placing an order with Soraya, you agree to these terms and conditions. If you have any questions, please contact us at [Your Email Address].